SYS NETWORKS Outsourcing is a contracted IT outsourcing service with very stringent Service Level Agreement (SLA) requirement. It includes user, application, end-point devices & critical system support and helpdesk Service. It supports hardware and software issues. Depending on customer needs, the coverage comprises of endpoint devices, printers, applications to critical servers and network.
It includes scheduled on-site support & management by dedicated on-site outsourced engineer(s) with level 2 & level 3 service escalation to backend expertise.
SYS CARE Outsourcing provides a SLA-based service provided dedicated resident engineers supported by backend specialist team with various specialization and managed by experience management team. With this, it allows you to focus on their core business, shifts focus from managing resources to managing result.